1. Introduction
Thank you for choosing SkytrailScandinavia for your travel adventures. We are committed to providing exceptional experiences and customer service. This Refund Policy outlines the conditions under which refunds may be issued for tour bookings. By making a reservation with us, you agree to the terms specified in this policy.
2. Booking and Payment
Full payment is required at the time of booking to secure your tour reservation. Payments can be made via credit card or other accepted payment methods as specified on our website.
3. Refund Eligibility
Refunds may be granted under the following circumstances:
Cancellation by SkytrailScandinavia: If we cancel your tour due to unforeseen circumstances such as travel restrictions or force majeure, you will receive a full refund.
Cancellation by You: If you cancel your tour, the refund amount will depend on the timing of your cancellation:
More than 60 Days Before Departure: Full refund minus a cancellation fee of 10% of the total tour price.
30 to 60 Days Before Departure: 50% of the total tour price will be refunded.
Less than 30 Days Before Departure: No refund will be issued.
Changes to Itinerary: If there are significant changes to your tour itinerary that affect your travel plans, you may be eligible for a refund or alternative arrangements, subject to our assessment.
4. Requesting a Refund
To request a refund, please contact us using the following methods:
Phone: +1 617-408-2690
Email: [email protected]
Address: 71 Summer St, Boston, MA 02110, USA
Provide your booking reference number, a detailed explanation of the reason for your refund request, and any supporting documentation.
5. Processing Time
Refund requests will be processed within 14 business days of receipt. Refunds will be issued to the original payment method used for the booking. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
6. Non-Refundable Items
Certain items and services may be non-refundable, including but not limited to:
Fees and Taxes: Any non-refundable fees or taxes associated with your booking.
Third-Party Services: Costs incurred for third-party services that have already been paid for and are non-refundable.
7. Special Circumstances
In case of special circumstances, such as medical emergencies or other unforeseen situations, please contact us directly. We will review your request on a case-by-case basis and strive to offer a fair resolution.
8. Changes to This Refund Policy
We may update this Refund Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about our refund practices.
9. Contact Us
If you have any questions or need assistance regarding our Refund Policy, please contact us:
Phone: +1 617-408-2690
Email: [email protected]
Address: 71 Summer St, Boston, MA 02110, USA
Thank you for your understanding and for choosing SkytrailScandinavia. We look forward to helping you create unforgettable travel experiences.